Cyber Monday presents an excellent opportunity to access technology, clothing, appliances, and services at discounted prices. Therefore, the Buenos Aires authority reminds shoppers of their rights and offers a practical guide to minimize risks in online transactions. From verifying prices to demanding proof of purchase, the tips aim to prevent digital scams, ensure a satisfactory shopping experience, and protect consumers from potential issues.
Five Keys to Safe Shopping
Authorities have summarized the recommendations into five essential pillars:
• Compare before you buy: Analyzing prices, features, and product availability on different sites prevents impulsive or deceptive purchases. Documenting shipping terms can avoid conflicts. • Save all exchanges with the seller: Screenshots, emails, or chats can serve as evidence in case of a complaint. • Do not share personal information outside the official platform: No business should request confidential information through insecure channels. • Demand proof of purchase: Every transaction must be backed by an invoice, ticket, or digital receipt—necessary documents to exercise rights to returns, exchanges, or warranties. • Exercise the right of withdrawal: The buyer can cancel the transaction up to 10 days after receiving the product, without having to justify the reason.
What to Do in Case of a Problem
If you receive a defective product, different from the advertised one, or with billing errors, consumers must first file a complaint with the business.
However, the key is planning: compare, verify, read carefully, and demand your rights. The city authorities insist that the best defense is information. It is also advisable to read reviews about the seller and the terms of the promotion.
If no satisfactory response is received, they can report the situation through the official website of the Buenos Aires City Directorate General of Consumer Defense and Protection. The entity offers a digital channel to initiate procedures for breaches and reminds businesses that they are obligated to respect the conditions offered and respond to any issues.
Rights Guaranteed by Law
Current Argentine law supports consumers in e-commerce contexts:
• The seller must bear the return cost if the right of withdrawal is used. • Legal warranties apply to new or used products, with a minimum coverage of six months (used) or six to twelve months (new), depending on the category. • Promotions must be clear, accessible, and without hidden restrictions.
If there is no response, you can file a complaint with Consumer Defense.
Specific Recommendations to Avoid Scams and Abuses
Beyond the general keys, the Buenos Aires authority details specific tips that consumers should consider when shopping during Cyber Monday:
• Verify stock before confirming the purchase: Often, discounted products are not actually available. • Agree on delivery deadlines with the seller: Delays are common during high-demand periods. • Read installment and promotion conditions carefully: Some offers include hidden fees or interest. • Navigate securely: Only enter official websites and verify that the web address has a security lock (https). • Demand a visible "withdrawal button" on sites. • Report failures or incorrect charges: In case of errors in promotions, installments, or defective products, the consumer must keep the invoice and contact the business or financial institution first.
Planning is fundamental. Well-informed buyers are less vulnerable to abusive practices. Checking real availability avoids frustration. In case of any doubt or irregularity, there are always institutional channels to complain and enforce rights.
